3 Ways AI Powers Service Desk Attacks and How to Prevent Them

Artificial intelligence is increasingly being used by attackers to enhance service desk attacks, particularly during employee onboarding. AI tools can create more convincing impersonations, accelerate reconnaissance for personalized attacks, and scale malicious campaigns. To counter these threats, organizations need to implement stronger identity verification methods, such as secure password delivery, biometric liveness detection, and multi-factor authentication before sensitive actions are approved.